Online sales - shipping charges
Imray works with partners to fulfil your orders. These partners use Royal Mail, DPD, FedEx and DHL to deliver throughout the UK, Europe, USA and the rest of the world.
Shipping charges are based on the destination and the weight of the shopping cart.
INTERNATIONAL SHIPPING charges DO NOT include import duties and local taxes. The delivery services we use will contact you prior to delivery to collect any taxes due prior to delivery, after the shipment arrives in the country of destination.
Shipping to United Kingdom
We offer free UK shipping on orders over £60 in the UK.
For orders under £60 we charge £5.50 towards the cost of shipping.
All orders are expedited using an express courier service where possible, but we recommend allowing 5-7 working days for UK delivery. Flat charts are printed on demand so please allow 7-10 working days.
If you need your order urgently, please contact us and we might be able to arrange for a faster service subject to additional costs.
International shipping
We sell and ship to global destinations, except those restricted for political reasons.
Shipping charges will be applied based on the destination country and the weight of your shopping cart.
Delivery times cannot be guaranteed and we recommend you allow 7-10 working days for overseas orders. If you need your order urgently, please contact us and we might be able to arrange for a faster service, subject to additional costs.
VAT and local sales taxes
There is no VAT payable on most books and charts in the UK but this does not apply to most other countries. VAT is payable on all other items, such as software, videos, equipment and electronics. The prices quoted for these items on our website product pages are inclusive of VAT where applicable.
VAT (or equivalent local sales tax) is automatically applied to orders from UK customers but customers ordering from other countries will be advised by the courier company of the import VAT, Taxes, Duties and other customs clearance charges that may apply in their country and that they are to pay those charges.
Other charges added to orders
Apart from VAT (if applicable - see above) and delivery charges, no other charges will be applied to your order by Imray.
Please be aware that if the delivery address of the goods is outside the UK, it may be that import duties, customs clearance charges or other taxes are applied by national or regional authorities. You are responsible for any such additional charges and taxes.
Cancelling or returning your order
Our cancellation and returns procedure is set out in our terms and conditions of sale. If you would like to cancel or return your order please contact us by email at sales@imray.com.
If you have already received your order and want to return it, please send it back to us with a completed Returns Form. There will be a delay in processing any returned orders we receive without this form.
From 21 October 2024, all returns will need to go to Bookharbour, our fulfilment partner in Southampton, at the address below. Please do not send returns to Imray.
Bookharbour
Unit 7-8, Shamrock Quay,
William Street,
Southampton,
SO14 5QL