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For questions about website orders and paper products please contact our sales team on sales@imray.com
For questions about digital products and services please contact our digital support team on support@imray.com
You can also find answers to questions about digital products below.
1. Ideally on a weekly basis, or at least before you sail, go to Imray website and search by chart number.
2. Download the most recent Correction Notice relevant to your chart.
3. Check the edition and correction date of your chart and begin correcting from the “corrected to” date.
4. Make sure to apply the corrections in a chronological order.
5. Locate the position by coordinate on the chart, if necessary using a pair of dividers.
6. Using a 2B pencil, neatly cross out the existing feature in question. Add the correction. Any errors can be erased using a soft eraser.
7. Note down the correction number starting with ILNW XXX/YY next to the mark-up for future reference.
8. Attach the printed Correction Notice to the chart or store it where it is easily accessible.
9. For block corrections (corrections which look like a section of a chart), print off the correction notice. Take care to do this at 100% of original size.
10. Use scissors or a craft knife to cut out the block correction. Use a Pritt glue stick or similar to gently adhere the block correction over the correct area of the chart. This block correction contains all of the relevant updates for that area.
We appreciate hearing from our customers when you have an amendment to report and thank you for taking the time to let us know about your findings.
Note the Imray chart number to which your reported amendment will apply. Also note the ‘Printed and corrected to’ date in the bottom corner.
Note the coordinate of the location to which the correction applies. Alternatively, give us as much information as you can about the location of the place (name, county, What3Words etc).
Explain as clearly as you can what you see on the chart and what the correction or update should be.
Send this on an email to ilnw@imray.com
The correction will be verified by one of our cartography team and if relevant, will be added to our weekly Correction Notices and to future new editions.
Imray Navigator is a mobile chart app that only runs on mobile iOS devices (iPhone and iPad) and Android devices. It is not available on Mac desktops.
To restore charts, ensure you are logged in with the same account you used to make the original purchase. For iOS, you can use the ‘Chart Archive’ feature to access previously subscribed charts. On Android, charts are overwritten with updates, so you cannot access older versions.
You may be using your www.imray.com login, but the website and app account systems are separate.
You will need to log in on the login screen within the app. If you are trying to login to the app and are still having trouble please use password reset link.
If you log in to the app using the same details on a different device you can then restore your purchases to the new device as long as you have an active subscription.
Apple: go to Charts > Chart Store and then tap Restore Purchases in the top right.
Android: go to Menu > My Subscriptions and then either tap Restore Purchases or drag the screen down to refresh the page.
You may have another chart set downloaded which is obscuring your chart set.
Apple: tap Charts > Display and make sure the chart set is switched on and at the top of the list. This indicates the stacking order of the chart sets.
Android: tap the chart layer icon at the bottom left of the screen until a message appears that tells you that the required set is displaying at the front.
Payments and subscriptions are managed by the app stores rather than Imray.
To manage or cancel subscriptions you need to go to the relevant app store (Apple: App Store, Google: Google Play Store) and then go to your profile and choose Subscriptions.
Please note that voucher codes do not trigger an auto-renewing paid subscription.
Payments and subscriptions are managed by the app stores rather than Imray. You need to contact the relevant app store to request a refund, which is best done within 48 hours of purchase.
Please contact us on support@imray.com attaching an image of your scratchcard so that we can look it up in our system and help you redeem the code
Subscriptions created via voucher code are for 1 year and will not auto-renew.
Free application
Tides Planner is free to download and you can access one day’s tide information (the current day) for any country in the world. You can also access the currents data for one day (the current day).
Year licence
Year licences are available for past, current and future years within the app. These are purchased annually. Purchasing a year licence unlocks data for more days:
Hydrographic Office licence
Hydrographic Office licences unlock any day tide information. These are one off purchases which will work with any past, current or future year licences. There are a range of Hydrographic Office licences available:
The predictions in the app are based on the Harmonic method using constants from various official Hydrographic Office sources. There may be small differences between the app predictions and the Hydrographic Office sources as the HOs use more of these constants for their calculations. We'd expect these differences to be very small.
Please check that your app is displaying at the correct time zone. You can check this in Preferences - change GMT to Local time.
When there is a high-water stand, with a comparatively long period of high water, the uncertainty in the algorithm in the app may be greater and the time differences in predictions may be greater. This is why it's useful to see the tidal curve graph in the app rather than solely the HW and LW numbers without context. The curve doesn't always look like a sine curve in this case.
Actual times will vary with other factor such as air pressure and weather but if you are seeing major differences, please do contact us at support@imray.com. It will help us review our algorithms in future to ensure that the data we supply is as accurate as possible.
Apple: Go to Tools (bottom navbar) -> App Extensions
Android: Go to Tides (bottom navbar) -> App Extensions
Go to Tools (bottom navbar) -> App Extensions
Licences can be shared between devices that run on the same platform (e.g. Android or Apple). Purchases are associated to your Google Play Account/Apple ID and so if you are using the same account you will be able to access your licences on multiple devices.
To do this, navigate to the App Extensions page and tap Restore Extensions at the bottom of the page. It is important that you are using the same Google Play/Apple ID account.
Currently you cannot share licences between devices running on different platforms.
Apple: Go to Tools (bottom navbar) -> App Extensions
Android: Go to Tides (bottom navbar) -> App Extensions
Go to Tools (bottom navbar) -> App Extensions
To redeem your Tides voucher code, go to your respective App Store:
Apple: How to redeem your Apple Gift Card or App Store & iTunes Gift Card – Apple Support (UK)
Android: Redeem your gift card or gift code - Computer - Google Play Help
We want Explore with Imray to grow with your content as well as ours! To add a location that we are not covering please click on the map in the correct location and click Add new location. You can now fill in the details and your new location will be added to the platform! This location will be visible to all members.
We want Explore with Imray to be a place for you to store your memories and share them with others.
You can click on the desktop map in your required location and choose Create a post to add a social bog post to the site. These posts aim to tell the story of your adventures at sea. Your blog posts will be visible to all users, both paying members and those in a free trial. To add factual information about a location use the Feedback tab on an existing location or add your own new location if a pin does not exist.
Yes, the Explore iOS app is available offline with an annual subscription. Currently, it’s only available on iPhone and iPad.
You may be using your www.imray.com login, but the website and app account systems are separate. You will need to log in on the login screen within the app. If you are trying to login to the app and are still having trouble please use password reset link. Please ensure that your email is the same as the one you signed up with.
On the Desktop version at explore.imray.com, go to My Account > My Membership (top right corner) > Manage > Cancel.
If you’re having issues managing your account, try clearing cookies/cache or switching to a different browser.
Please login to Explore with Imray via desktop at explore.imray.com and go to My Account > My Membership and click Manage. Here you can see your plan, update your details and view your invoice history.
Desktop
iOS app
Desktop
Tap on the Map icon (Globe) on the right hand side of the screen to switch between default and satellite view.
iOS app
Tap on the Map View icon on the bottom right hand side of the screen to switch between default and satellite view.
Explore offers the base map and satellite views from MapBox for context and understanding of the location point. We do not present navigational charts in Explore
You can buy most Imray pilot books as PDF books via Google Play.
Go to the product page on our website and there is a link to buy Digital Editions.
We do not publish ePub format books because the handy layout of Imray books, with text, photos and plans located close to one another, does not reproduce well in ePub format.
You can download PDF books for use offline on smartphones and tablets. Install the Google Play Books app for Android and iPad/iPhone. This syncs automatically with your account and allows you to read online or offline wherever you are.
However, you cannot read them offline using desktop computers or laptops. You will need internet connection to read on these devices.
A new alternative to PDF books is the Explore with Imray app. Members can read location-based content from an entire library of Imray books in a map-based format.
Currently, you can only read PDF books using the Google Play Books app
You can either go direct to Google Play Books and search by book title and author name, or go to the product page on our website and click on Digital Editions, which will link you direct to the right page on Google Play.
We currently update PDF books on the same publishing and edition cycle as Imray printed books. The edition date shown on the product page on the Imray website corresponds to the PDF book date.
Please contact us at editor@imray.com if you spot updates or omissions. We will feed the information back to the authors of the books who will be in touch with you directly.
We issues supplement to most Imray books on an annual basis, and these include any updates that you have submitted to us once they have been verified by the author.
You can either go direct to Google Play Books and search by book title and author name, or go to the product page on our website and click on Digital Editions, which will link you direct to the correct page on Google Play.
Payments and subscriptions are managed by Google Play Books rather than Imray. You need to contact them direct to request a refund, which is best done within 48 hours of purchase.
Imray Digital charts have been designed to work on Raymarine Axiom plotters that run the LightHouse 4 operating system and above.